FAQs

How long does delivery take?

Nairobi orders arrive same or next day. Countrywide delivery takes 1–3 working days via courier.

How much is delivery?

KSh 300 within Nairobi and KSh 350–600 upcountry. Delivery is free on orders of KSh 5,000 and above.

How do I pay?

We accept M-PESA, Visa, Mastercard and Amex. Payment details are shared right after you place an order.

Can I pay on delivery?

Yes, within Nairobi. Upcountry orders are paid before dispatch so the courier can be booked.

Can I return or exchange a bag?

Yes — unused bags can be exchanged within 7 days of delivery, in the original packaging. See our returns policy for the full details.

Are the bags genuine leather?

Each product page lists the material. We stock both genuine leather and premium PU bags, and we always state which is which.

How do I care for my bag?

Store it in the dust bag, keep it away from direct sunlight and water, and wipe it with a soft dry cloth. Avoid overloading structured bags.

What if the bag I want is out of stock?

Message us on WhatsApp and we'll tell you when it's restocked, or suggest the closest alternative in stock.

Do you deliver outside Kenya?

Not yet as standard — message us with your location and we'll quote a courier option.

Still stuck? Chat with us or email support@lovelle.co.ke. See also our delivery details and returns policy.